About
Built with a wish.Backed by a genie.
Every wish deserves a partner who actually delivers on it. Published pricing, real answers, and a team that shows up every time.
Joshua Felix
Founder
Founder-led today
Fulfillment built from firsthand experience.
Joshua Felix has had a knack for selling since he was a kid — helping family friends work flea markets, buying stuff from garage sales to resell online, running his own sidewalk sales. That instinct followed him into ecommerce, where he became a seller himself and went looking for a 3PL he could trust.
He went to the "reputable" names first, the big companies with polished websites and impressive case studies.
What he got was a wall. Nobody would take him on because he wasn't big enough yet. And the ones who did want his business made it clear they didn't actually care about it. Pricing was vague until it wasn't, and then it was always more than expected. Questions went unanswered for days, if they got answered at all. There was no one to call, no one who knew his account, just a support ticket system that made him feel like a number instead of a person pouring their life into a brand they were passionate about.
That experience taught Joshua something the big 3PLs never seemed to learn: fulfillment isn't just boxes and shipping labels. It's trust. And trust requires someone who's honest with you and actually picks up the phone.
So he built ShipGenie to be that. A 3PL where pricing is upfront and communication is real. Every brand deserves a partner who answers questions the same day, explains the bill line by line, and shows up for the small accounts the same way as the big ones.
Fulfillment with a bit of magic.
Joshua Felix, Founder
What we believe
Six operating principles.
The principles behind open-book pricing, accountable service, and capacity-aware growth.
Prices you can actually read
Standard fees are posted. Anything unusual is scoped and priced before the work starts.
No minimums, no gatekeeping
Ship 50 orders a month or 5,000. There's no minimum to hit before we'll take the account.
A genie who actually answers
New leads hear back within hours, not days.
Same-day, for real
Orders in before the 11am CT cutoff ship that same day.
Consistency
The way we treat you on day one is the way we treat you on day one thousand. We keep up with our standards and our promises to you.
Flexibility
Brands change: new products, new channels, new ventures. We scope and grow with you instead of forcing a fixed box.
Want to talk?
Either text your genie or fill out a quote.
Text reaches your genie directly. The quote form captures the operating details needed for review.